IST-Data Services Blog

As we approach the first workshop for the Mellon-OpenCollection project, I’ve been thinking a lot about the different analysis and design perspectives that we are bringing to the table: business process analysis, service oriented architecture, and user centered design. How do we organize a small set of workshops to accomplish our goals without being completely fragmented and disorganized? While I’m not claiming to have the answer right now, I did come across this interesting article written by Bob Glushko and Lindsay Tabas of our iSchool:

Robert J. Glushko and Lindsay Tabas, “Bridging the “Front Stage” and “Back Stage” in Service System Design” (June 15, 2007). School of Information. Paper 2007-013. http://repositories.cdlib.org/ischool/2007-013