Comments on: Service System Design article http://dsblog.berkeley.edu/2008/02/25/service-system-design-article/ Tue, 14 Oct 2008 17:21:25 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: bob glushko http://dsblog.berkeley.edu/2008/02/25/service-system-design-article/comment-page-1/#comment-324 bob glushko Wed, 27 Feb 2008 05:55:23 +0000 http://dsblog.berkeley.edu/2008/02/25/service-system-design-article/#comment-324 I'm pleased that you stumbled across my paper. I'm in the process of developing a new course for the fall semester that will push this idea of a more synthetic end-to-end design approach. Here's the current course description. Space permitting, you are all welcome to take the course this fall (MW 2-3:30). -bob glushko ============================================================= Information Systems and Service Design This course presents an end-to-end view of the design life cycle to explain how design problems are conceived, researched, analyzed and resolved in different types of organizations, including start-ups, enterprises with legacy-systems, non-profit and government entities. The course takes a comprehensive perspective on how these different contexts shape design activities and methods, including: • Analyzing stakeholders and customers • Building new vs. extending legacy systems • Identifying customer segments and modeling different kinds of users • Analyzing and collecting data to determine and satisfy requirements • Measuring usability and quality • Prototyping and iterative implementation • Personalization and configuration • Designing for multiple channels (brick-and-mortar vs online) • Designing for multiple platforms (cellphones, PDAs, PCs) The course presents a framework for understanding and integrating the various specialized design processes taught in more detail in other iSchool and MOT courses. Using a mix of theory and case studies, the course is intended to give students with different backgrounds an understanding of the design life cycle, and to help them become more effective by gaining a view of how their work fits into the overall design process. I’m pleased that you stumbled across my paper. I’m in the process of developing a new course for the fall semester that will push this idea of a more synthetic end-to-end design approach. Here’s the current course description. Space permitting, you are all welcome to take the course this fall (MW 2-3:30).

-bob glushko

=============================================================

Information Systems and Service Design

This course presents an end-to-end view of the design life cycle to explain how design problems are conceived, researched, analyzed and resolved in different types of organizations, including start-ups, enterprises with legacy-systems, non-profit and government entities.

The course takes a comprehensive perspective on how these different contexts shape design activities and methods, including:

• Analyzing stakeholders and customers
• Building new vs. extending legacy systems
• Identifying customer segments and modeling different kinds of users
• Analyzing and collecting data to determine and satisfy requirements
• Measuring usability and quality
• Prototyping and iterative implementation
• Personalization and configuration
• Designing for multiple channels (brick-and-mortar vs online)
• Designing for multiple platforms (cellphones, PDAs, PCs)

The course presents a framework for understanding and integrating the various specialized design processes taught in more detail in other iSchool and MOT courses. Using a mix of theory and case studies, the course is intended to give students with different backgrounds an understanding of the design life cycle, and to help them become more effective by gaining a view of how their work fits into the overall design process.

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